Short Takes
March 9th 2018
Airlines: AirAsia Group has selected Salesforce Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud to create faster and more personalised service for passengers. Read More » AirAsia agents across eight countries now have a single view of all cases from all support channels - web, phone, email, live chat, and airport communications - and each guest’s complete history with the airline. Okay Airways has joined Boeing’s Pilot Development Program, joining recent customers Kunming Airlines and YTO Airlines.
Distribution: Flight Centre Travel Group has signed a landmark distribution deal with Sabre, which includes making the new Sabre Red Workspace available to all Flight Centre agents in Australia and New Zealand.
OEMs: CFM International has expanded the capability of the CFM Training Center in Hyderabad to include both the LEAP-1A and LEAP-1B engines.
Routes: AirAsia will launch a four-weekly Kuala Lumpur-Hua Hin A320 route on May 18. Air France will replace its daily CDG-Mumbai service with a JOON-operated A340-300 from June 18. China Eastern Airlines will launch a four-weekly Pudong-Stockholm A330-200 route on June 16; and it will add a twice-weekly Jinan-Seoul A320 service from April 1. Jetstar will add a thrice-weekly Wellington-Queenstown A320 route from March 27. Jin Air will offer a four-weekly Incheon-Johor Bahru B777-200ER scheduled charter service from June 19 through to October 26. Malindo Air will cancel its four-weekly Kota Kinabalu-Taipei B737-800 route from April 11. Qatar Airways will launch a sixth daily Doha-Muscat A320 flight on July 1. Ruili Airlines will launch thrice-weekly Jinghong-Chiang Mai B737-800 flights on March 26, followed by thrice-weekly Jinghong-Chiang Rai service starting April 3. The carrier also will add a thrice-weekly Kunming-Sihanoukville B737-800 route on March 25.
