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Scoot launches inflight portal to increase contactless travel
November 27th 2020
Singapore Airlines group’s Scoot this week launched an inflight portal for ordering meals, purchasing duty free items and accessing other services on board with the intention of reducing interactions between passengers and cabin crew. Read More »
The LCC’s ScootHub will be available by the end of December and be offered on personal mobile devices of customers. “We know health and safety are top of customers’ minds these days and regulatory requirements have changed the inflight experience," Scoot CEO, Campbell Wilson, said.
“ScootHub enables us to resume valued services in a safe, low-touch manner, improving customers’ experiences, and through reduction in paper-based collaterals, improve our environmental sustainability."
Introducing ScootHub meant inflight menus and duty-free catalogues and magazines would no longer be printed, saving about 156 tonnes of paper a year. The shift translated to 13 tonnes of fuel saved and a 41 tonne reduction in carbon dioxide emissions.
From April next year, passengers will be able to use ScootHub to book ground activities and attractions and synchronise Krisflyer frequent flyer memberships to earn or redeem points from KrisShop or the recently launched Pelago platform.
“Our investment in this portal is part of Scoot’s comprehensive digitalisation programme, both internal and external, which includes health-focused initiatives such as touchless check-in kiosks and bag drop facilities, enhanced online and mobile check-in capabilities and real-time information on travel requirements," Wilson said.
Scoot flies to 13 destinations from its Singapore Changi hub. It plans to add Bangkok, Ho Chi Minh City, Tokyo Narita (via Taipei) and Wuhan to its network from December.
