News
Japan's two largest airlines frame new policy to manage customer harassment
July 9th 2024
All Nippon Airways (ANA) and Japan Airlines (JAL) have formulated a joint policy for managing customer harassment intended to protect and support staff confronted with aggressive or hostile air travellers. Read More » In a joint statement, the airlines said they are working with the Scheduled Airlines Association to ensure a safe working environment for crew. The two international carriers will take firm action against severe nuisance behaviour, such as abusive language, assault and sexual harassment, the policy statement said. They warned malicious behaviour and criminal acts will be dealt with in consultation with the appropriate authorities. ANA and JAL said crew members who have experienced customer harassment are offered counselling and additional training to manage inflight harassment and criminal acts.
