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Jetstar facing class action from passengers seeking compensation for COVID refund practices
August 22nd 2024
Jetstar is facing a class action in Australia’s Federal Court that alleges the Qantas Group LCC failed to refund customers whose flights were canceled during the pandemic, Australia media reports. Read More » Echo Law, acting on behalf of hundreds of thousands of Jetstar customers, is claiming the carrier engaged in “misleading or deceptive conduct” by misleading customers about their rights, engaged in a “system or pattern of unconscionable conduct” and withheld funds that should have been refunded to purchasers. Echo Law additionally alleges Jetstar customers were pushed into holding credits even though they had not agreed to their terms and conditions. “Many Jetstar customers ended up paying the airline more than their original booking to use their credits for new fares. They were led to believe they had to do so or lose the value of the flights they paid for,” Echo Law partner, Andrew Paull, said. A Jetstar spokesman said earlier this week that “last year, we removed expiry dates for COVID vouchers so they can be used indefinitely. These vouchers are multi-use, meaning they can be used across multiple bookings and for multiple people”. Jetstar said it is reviewing the claims.
