News
Malaysia Airlines adding call centre staff as booking enquiries increase
June 22nd 2022
Malaysia Airlines Berhad group CEO, Captain Izham Ismail, said the carrier is boosting its call centre capacity to cope with a surge in booking enquiries. Read More » The airline has doubled the number of its call centre agents since February 2022 and is adding more staff to manage increasing caller volume. “Our customers remain our centre of gravity, hence we are taking active measures to minimise any inconvenience they experience and will continue to improve our service delivery during this crucial time,” Captain Izham said. “Malaysia Airlines will work closely with our global customer contact centre service provider who has indicated a collective commitment and responsibility to address and improve the critical functions impacting the Malaysia Airlines overall customer experience.” With immediate effect, the oneworld alliance member is waiving offline booking fees for customers waiting more than 10 minutes to speak to a call centre staff member.
