News
International Air Transport Association survey highlights passenger preference for convenience
November 2nd 2022
Three quarters of all travellers were keen to use biometric data to speed their journeys from the airport's front door to the boarding gate, new figures show. Read More » The findings were outlined in the International Air Transport Association (IATA) global passenger survey, published overnight. Of travellers who have used biometrics when travelling, the satisfaction rate was 88%, the airline lobby association said. “Travel during COVID-19 was complex, cumbersome and time consuming because of government travel requirements,” IATA senior vice president for operations, safety and security, Nick Careen, said. “Post-pandemic, passengers want improved convenience throughout their trips. Digitalisation and biometrics to speed up the travel journey are the keys.” The survey of 10,000 travellers also found 83% of travellers were willing to share their immigration information to speed the airport arrival process. This figure was five percentage points below the 88% recorded in IATA's 2021 survey.
