News
AirAsia chatbot AVA bows out to "Ask Bo"
February 9th 2023
Capital A, the parent company of AirAsia, is replacing the LCC's chatbot, AVA, with virtual assistant, “Ask Bo”, powered by enhanced artificial intelligence and machine learning capabilities. Read More » AVA has responded to more than 113 million guests since it was launched in 2019, including 43 million queries in the pandemic-impacted year of 2020. “Over the last eight months, the customer experience team has zeroed in on the needs and wants of our guests and their top complaints. Today, we are happy to introduce “Ask Bo”, named after our airline group CEO, Bo Lingam,” Capital A CEO, Tony Fernandes, said.
