News
Air India making rapid progress in digital transformation; US$200 million invested in upgrade
April 26th 2023
Air India chief digital and technology officer, Dr. Satya Ramaswamy, said the flag carrier's modernisation of its digital systems is being conducted at rapid speed with an initial US$200 million investment paying dividends through improved customer engagement and operational and cost efficiencies. Read More » “The scope of the technology transformation at Air India is extensive. It covers commercial, engineering, operations, ground handling, finance, human resources and corporate functions,” he said. “We are empowering employees across the company, from our frontline flying staff to ground crew with the best technology capabilities to help them excel at their jobs,” Dr Ramaswamy said. “We are adopting a cloud-only, mobile-friendly, design-rich, AI-infused, digital-first approach to all our technology initiatives and we are executing it with speed.” The Star Alliance member said its digital and technological upgrades will benefit all airlines in the group.
