News
Korean Air to build AI Contact Center
May 23rd 2024
Korean Air Lines (KAL) announced it has partnered with Amazon Web Services (AWS) to develop an AI Contact Center (AICC) platform that incorporates innovative artificial intelligence (AI) technologies to improve customer center services. Read More » The AICC is a cloud-based intelligent customer service platform that uses AI to power voice bots and chatbots to answer customer inquiries. By utilizing an AICC, companies can offer more personalized and efficient customer support through innovative AI and cloud technologies, surpassing basic call center services. “Providing personalized experiences and swiftly resolving issues is key to developing and reinforcing customer trust,” said Korean Air’s Chief Marketing Officer Kenneth Chang. Additionally, the airline plans to bolster operational efficiency by integrating AI capabilities, reducing costs with centralized management, adding new features, and expanding service channels.
