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Industry Addendum: Technology

China’s airports and airlines embrace AI and automation

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December 1st 2019

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SITA 2019 China IT Insights reports China’s airlines and airports are fast adopting Artificial Intelligence (AI) and automation to offer personalized self-service experiences to airline passengers. Read More »

The new technologies are expanding the options available for mobile devices and allow passengers greater control in their journeys through the airport to the gate and onboard.

SITA’s survey found 88% of Mainland airlines and airports planned multi-million dollar investments in AI in the next three years with a focus on developing virtual agents and chatbots.

In 2019, the SITA Insights survey said, 27% of China’s airports have self-boarding gates using biometrics with travel documents. By 2020, that figure will increase to 66%, SITA predicted.

Scores of China’s airlines are committed to installing self-boarding gates with biometrics and ID, also by 2022.

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