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Air New Zealand revamps domestic fare options as some change fees return
September 29th 2021
Air New Zealand (Air NZ) is preparing to reintroduce “normal” fare rules for domestic travel from November 1, but says it has added flexibility to its fares and made options clearer for customers. Read More » It also has reduced its airport pricing for extra baggage to a flat rate of $45. The airline’s two top fare tiers will now be known as Flexirefund and Flexichange. Flexirefund will give customers the maximum flexibility to change the date, time, destination or origin up to departure without incurring a change fee. They can also receive a refund if they choose not to travel and no fare difference will apply if a flight time is changed on the day of travel. Flexichange waives fees for date, route and time of travel up to departure and allows customers to change flight timings on the day of travel without penalties. The lowest cost options of seat and seat+bag will now offer customers the option to change the time or date of a flight on the day of travel for a fee. Air NZ chief customer and sales officer, Leanne Geraghty, said flexibility was important to customers. “With normal fare rules for domestic travel due to resume from 1 November we wanted to ensure we had a long-term fare structure in place providing customers with more options when it comes to travel flexibility,’’ Geraghty said. “Customers will still be able to opt-in to credit should their flight be impacted due to alert level changes.” The baggage changes see at the at-airport cost of additional bags drop to a flat rate of $45 from $80 for the first bag, $120 for the second and $170 for the third. The airline’s COVID-19 flexibility policy for international travel extends to February 28, 2022.
