News
Air India’s refund processing improved as COVID-19 backlog cleared
September 28th 2022
Eligible requests for refunds lodged on the Air India website are being processed in two to three days after a “significant effort” to improve processes using technology that accelerates the pace of refunds. Read More » Shortening time taken to settle refunds follows Air India’s processing of 250,000 refund requests, worth 1.5 billion rupee (US$18.4 million), from the pandemic. “The processing of a record number of pending refund cases is testimony to our different teams coming together and addressing a key legacy issue in a comprehensive and effective manner,” Air India chief customer experience officer and global head of airport operations, Rajesh Dogra, said. “As part of our transformation, we are committed to standardised structures across our functions, which are critical for us to emerge as a world class airline brand.”
