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AirAsia Malaysia urges passenger adoption of contactless facilities at airports
April 25th 2023
AirAsia Malaysia will limit check-in service facilities in Malaysia from May 1 to encourage more passengers to use self check-in and bag drop as well as facial recognition technology when boarding. Read More » Exempted categories will be individuals aged 60 or older, passengers travelling with reduced mobility young passengers travelling alone and customers impacted by schedule changes. AirAsia customers will be charged 20 ringgit (US$4.5) for domestic flights and 30 ringgit for international flights if they choose in-person travel processing. “In the last year, we have seen a high adoption rate for our contactless travel features that were implemented primarily for the safety and well-being of our guests. The momentum continues this year with an average 90% usage rate for flights departing from Malaysia,” AirAsia Aviation Group chief airport and customer experience officer, Kesavan Sivanandam, said. “We believe this change will ultimately benefit all our guests by streamlining the travel process and reducing waiting times at the airport.”
